Our Return Policy in short
Return Policy

Please contact NES before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts NES and gives information relevant and the reason for complaint. NES must be notified in writing of every quality complaint immediately, but not later than 14 (fourteen) calendar days after delivery. The defective shoes must be returned according to the instructions of NES. NES inspects the defects and if the complaint is well founded it returns the full Price.

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition, unused, with its packaging intact. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. NES suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

NES will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Goods purchased on sale can not be returned. We only produce on order, do not have any stock. The only discounted pairs are prototypes from our showroom and press office.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. NES is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange. You will have to pay once again for the shipping.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead. You will have to support the cost of all additional shipping. We will reimburse  you or you will have to pay us if there is a difference between the prices of the exchanged product and the new one. 

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. NES shell not be liable for any damage during the transport of the goods, but we will help you get refounded.

All enquiries: aszilagyi.nes@gmail.com